What is your return policy?
Exchange available for like items or 20% restocking will apply and in store credit will be given.
What if I do not like my mattress density?
The density of your mattress is the hardest decision to make. We recommend giving yourself some time to adjust. If you are unsatisfied with your mattress density within 3 months we will switch out the density for $45 plus delivery fee. Exchange available for like items or 20% restocking will apply.
Is there a warranty?
Yes, there is a 10 year warranty for impressions over an inch.
Is there a delivery fee?
Deliveries within or near the Vancouver area is $85. Shipping is at the expense of the customer and charged upon delivery.
Are these mattresses flame retardant?
Our handmade mattress cases are made out of Certified Organic Cotton with a layer of wool. Wool has flame retardant properties, meaning our mattresses can keep you and your family safe without toxic chemicals. Wool is famous for its ability to hold up to 30% of its weight in moisture and for its high flash point. Due to this, wool is naturally flame resistant. When the heat source is removed, wool is self-extinguishing, as it will smoulder.
Are these mattresses hypoallergenic, dust mite resistant, mould resistant and water resistant?
Yes! Our latex mattresses are made of three components: latex rubber, wool, and certified organic cotton. Wool does not support dust mites our mould, and is water resistant. Latex is an entirely natural product which is resistant to dust mites, mould, and mildew. To protect our latex from water spills, we recommend our Washable Wool Moisture Protector Pads as an additional layer of protection.
Will latex mattresses make me hot during the night?
No, our latex mattresses will regulate your body's temperature. Latex is incredibly breathable and does not retain heat. Wool is a natural body regulator that will keep your body cool in the summer months and warm in the winter months.
Will latex mattresses help my body pain?
Yes, our latex mattresses are superior for support due to the resiliency of the material. The 6" latex core offers support while the 2" latex topper will relieve your pressure points for a deeper and more satisfying sleep.
How long will it take until I get my mattress?
Once your order has been processed, it will be completed within 3-6 weeks.
Will you remove our old mattress?
Yes, we will recycle your old mattress for $65 per piece.
What's the life span of latex?
The life span of latex is 20-30 years!
Do latex mattresses need to off gas?
No, our latex mattresses will not need to off-gas as they are free from any harmful and toxic chemicals. Our mattresses have three components, certified organic or 100% natural latex, wool, and cotton.
How do I know they are in fact certified?
Our latex mattresses have the GOLS and GOTS certification. There are stickers on the side of the mattress, so each mattress is labelled as either 100% natural or certified organic. We also have the certifications in our store. Please contact us if you would like a copy of our certifications.