FAQ

What is your return policy?

We do exchange or in store credit for any item.

What if I do not like my mattress density?

If you are unsatisfied with your mattress density after 3 months we will switch out the density for $45.

Is there a warranty?

Yes, there is a 10 year warranty for impressions over an inch. 

Is there a delivery fee?

Deliveries within or near the Vancouver area is $85. Shipping is at the expense of the customer. 

Are these mattresses flame retardant?

These mattresses are flame retardant due to the wool in our custom made mattress case. Wool is famous for its ability to hold up to 30% of its weight in moisture and for its high flash point. Due to this it gives off less heat, smoulders and burns slowly to protect the latex and other materials from flames. 

Are these mattresses hypoallergenic, dust mite resistant, mould resistant and water resistant?

Yes, latex mattresses with the wool casing is hypoallergenic. Wool does not support dust mites or mould and is water resistant due to its ability to wick away moisture in time to dry before penetrating the mattress. 

Will latex mattresses make me hot during the night?

Noour latex mattresses will regulate your body's temperature. Latex is incredibly breathable and does not retain heat. Wool is a natural body regulator that will keep your body cool in the summer months and warm in the winter months.  

Will latex mattresses help my body pain?

Yes, our latex mattresses are superior for support due to its incredibly resilient material. The 6" core offers your body support while the 2" topper will relieve your pressure points for a deeper and more satisfying sleep. 

How long  will it take until I get my mattress?

From the time you place your order it takes 3-6 weeks until completion. 

Will you remove our old mattress?

Yes, we will recycle your old mattress for $45. 

What's the life span of latex?

The life span of latex is 20-30 years!

Do latex mattresses need to off gas?

No, our latex mattresses will not need to off-gas as they are free from any harmful and toxic chemicals. Our mattresses have three components, certified organic or 100% natural latex, wool and cotton. 

How do I know they are in fact certified?

Our latex mattresses have the GOLS and GOTS certification. As proof there are stickers on the side of the mattress proving it to be 100% natural or certified organic. We also have the certifications in store. Please contact us if you would like a copy of the GOLS and GOTS certifications of our latex and products.